Privacy Policy

When you place an order on river-cobalt.com, we collect the information necessary to process and fulfill that order. This includes your full name, shipping and billing address, email address, phone number, and payment details. Payment card data is handled directly by our checkout and payment provider and is never stored on our own servers.

When you submit a message through our contact form, we collect your name, email address, and the content of your message so that we can respond to your inquiry. If you sign up for our newsletter, we collect your email address and, if you choose to provide it, your first name, so we can personalize the communications we send you.

We also collect certain technical information automatically when you visit our website. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, and timestamps of those page visits. This data is recorded in server logs and is used solely for operating and maintaining the website.

River Cobalt uses only functional cookies and local storage on river-cobalt.com. These are strictly necessary technologies that allow the website to operate as expected. Specifically, we use a session cookie to maintain the contents of your shopping cart as you browse, and local storage to remember items you have recently viewed so they can be surfaced to you during the same browsing session.

We do not use advertising cookies, cross-site tracking cookies, analytics cookies, or any third-party tracking technologies. No data collected through cookies or local storage on our site is shared with advertising networks or used to build profiles about your browsing behavior across other websites.

You can clear cookies and local storage at any time through your browser settings. Please be aware that doing so will reset your shopping cart and recently viewed items. Because we use only functional technologies, no cookie consent banner is required; however, we believe in being fully transparent about how these tools are used.

We use the personal information you provide primarily to process and fulfill your orders. This includes confirming your purchase, arranging shipment, sending you order status updates and tracking information, and handling any returns or exchanges you may request. We also use your contact details to respond to inquiries submitted through our contact form.

If you have subscribed to our newsletter, we use your email address to send you information about new collections, restocked products, and occasional promotions relevant to home and interior goods. You can unsubscribe at any time by clicking the unsubscribe link in any newsletter email or by contacting us directly at hello@river-cobalt.com.

We use technical log data to monitor the security and performance of our website, diagnose errors, and improve the overall browsing experience. This data is reviewed in aggregate and is not used to identify individual visitors for marketing purposes.

We share your personal information only with the third-party service providers that are strictly necessary to operate our business. Our checkout and payment provider receives your payment and billing details to authorize and process transactions securely. We do not see or store your full card number at any point in this process.

We share your name and shipping address with the carrier responsible for delivering your order. Depending on the delivery method selected at checkout, this may be a national postal carrier or a private courier operating within the contiguous United States. These carriers receive only the information needed to complete delivery.

We use a third-party email service provider to send order confirmation emails, shipping notifications, and newsletter communications. This provider receives your email address and, where applicable, your first name. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

We retain order-related personal information for as long as necessary to fulfill the purposes described in this policy, including for the period required to comply with our legal and tax obligations. In practice, this means we keep order records for a minimum of five years from the date of purchase, in line with standard business and accounting requirements under Oregon and federal law.

Newsletter subscriber data is retained for as long as your subscription remains active. If you unsubscribe, your email address is removed from our active mailing list within a commercially reasonable time, typically within ten business days. We may retain a suppression record of your email address to ensure we do not inadvertently re-add you to future mailing lists.

Contact form submissions are retained for up to twelve months from the date of receipt, after which they are deleted unless an ongoing matter requires us to keep them longer. Technical log data is retained for a maximum of ninety days, after which it is automatically purged from our systems.

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA) and its amendments. These include the right to know what personal information we have collected about you, the right to request deletion of your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of your personal information. River Cobalt does not sell or share personal information as those terms are defined under the CCPA.

To exercise any of these rights, please contact us at hello@river-cobalt.com with the subject line "Privacy Request." We will acknowledge your request within ten business days and respond in full within forty-five calendar days. We will not discriminate against you for exercising any privacy right available to you under applicable law.

Residents of other U.S. states with applicable state privacy laws may also have similar rights to access, correct, or delete their personal information. We are committed to honoring reasonable privacy requests from all customers regardless of their state of residence. If you have questions about your specific rights, please reach out to us at hello@river-cobalt.com.

We take the security of your personal information seriously and maintain a range of technical and organizational measures designed to protect it from unauthorized access, disclosure, alteration, or destruction. Our website uses TLS (Transport Layer Security) encryption for all data transmitted between your browser and our servers. Access to customer data within our organization is restricted to personnel who need it to perform their job functions.

Payment processing is handled entirely by our PCI-DSS-compliant checkout and payment provider. Because payment card data flows directly to that provider and never passes through or is stored on our own infrastructure, the risk of card data exposure through our systems is minimized by design.

While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your personal information, in accordance with applicable Oregon and federal notification requirements.

River Cobalt's website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@river-cobalt.com and we will delete that information promptly.

We do not have reason to believe that any of our products or marketing activities would attract children under 13. Our collections — furniture, bedding, bath, and decorative home goods — are intended for adult consumers making decisions about their living spaces.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below. We aim to respond to all privacy-related inquiries within five business days.

River Cobalt LLC 2847 NW Thurman Street Portland, OR 97210 Phone: (503) 214-8760 Email: hello@river-cobalt.com

This Privacy Policy was last updated and is effective as of the date published on river-cobalt.com. We reserve the right to update this policy from time to time, and we will post any changes on this page with a revised effective date.