Refund Policy

We accept returns on eligible items within 30 days of the delivery date confirmed by your tracking information. To be eligible for a return, items must be unused, unwashed, and in their original condition, with all tags attached and, where applicable, in their original packaging. Items that show signs of use, wear, washing, or alteration will not be accepted for return.

The following items are not eligible for return: items marked as final sale at the time of purchase, custom or made-to-order pieces, and any items that have been assembled, installed, or structurally modified. If you are unsure whether your item qualifies for a return before purchasing, please contact us at hello@river-cobalt.com and we will be happy to clarify.

River Cobalt reserves the right to refuse a return that does not meet the conditions described above. If a returned item arrives at our facility in a condition that does not meet our return criteria, we will contact you at the email address on file and discuss next steps, which may include returning the item to you at your expense.

To initiate a return, please send an email to hello@river-cobalt.com with the subject line "Return Request" within 30 days of your delivery date. In your email, please include your order number, the name of the item or items you wish to return, and a brief reason for the return. This helps us process your request quickly and improve our products and service.

Once we receive and review your return request, we will respond within two business days with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us. Please do not send items back without first receiving an RMA number, as unrequested returns may not be processed and could result in delays or the item being returned to you.

Please pack the item securely to prevent damage in transit. Write your RMA number clearly on the outside of the package. River Cobalt is not responsible for items that are lost or damaged during return shipping, so we recommend using a trackable shipping service and retaining your shipping receipt until your refund has been confirmed.

Once we receive your returned item and verify that it meets our return conditions, we will process your refund within 5 to 7 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once your refund has been processed on our end.

Please be aware that after we issue the refund, it may take an additional 3 to 10 business days for the funds to appear in your account, depending on your bank or card issuer's processing times. River Cobalt has no control over this timeline once the refund has been submitted on our side.

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or materially different from its description (see the Faulty Items section below). Original outbound shipping charges, if any were paid, are non-refundable unless the return is due to our error.

If you would like to exchange an item for a different size, color, or product, please follow the same process as a standard return by emailing hello@river-cobalt.com with your order number and details of what you would like to exchange. We will confirm whether the desired replacement item is available before proceeding.

Because our inventory can change quickly, we are unable to hold items for exchanges. To secure the item you want, we recommend placing a new order for the replacement at the time you initiate your return. Once your original item is received and inspected, your refund will be processed to your original payment method as described above.

If the replacement item is of a higher value than the original, you will be responsible for the price difference. If it is of a lower value, we will refund the difference once the exchange is processed. Exchange orders are subject to the same shipping timelines as standard orders.

If your item arrives damaged, defective, or significantly different from its description on river-cobalt.com, please contact us at hello@river-cobalt.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs showing the damage or defect. We take product quality seriously and will work quickly to make things right.

For verified faulty or damaged items, River Cobalt will cover the cost of return shipping. We will provide you with a prepaid return shipping label or arrange a pickup, depending on the size and nature of the item. You will have the choice of a full refund to your original payment method or a replacement item, subject to availability.

Please do not attempt to repair or modify a damaged item before contacting us, as this may affect our ability to assess the issue and process your claim. We may work with our suppliers or carriers to investigate the cause of damage and prevent it from occurring in future orders.

If you need to cancel an order, please contact us as soon as possible at hello@river-cobalt.com with your order number and the subject line "Order Cancellation." We process orders promptly, and cancellations are only possible before the order has been dispatched from our fulfillment center.

If your order has already shipped by the time we receive your cancellation request, we are unable to stop the delivery. In that case, you may refuse the delivery at the door or return the item to us following the standard return process described above once it arrives. Refunds for cancellations processed after dispatch will be subject to our standard return conditions.

Once a cancellation is confirmed before dispatch, a full refund will be issued to your original payment method within 3 to 5 business days. You will receive an email confirmation of your cancellation and the expected refund timeline.

If you have any questions about our Refund Policy or need assistance with a return, exchange, or cancellation, please do not hesitate to get in touch. We are here to help and aim to respond to all inquiries within two business days.

River Cobalt LLC 2847 NW Thurman Street Portland, OR 97210 Phone: (503) 214-8760 Email: hello@river-cobalt.com

Our goal is for every River Cobalt purchase to feel like the right one. If something is not working for your space, we will do our best to find a solution that works for you.